The asset tag is the seven digit code located on the metalic barcode. If the computer is from a laptop trolley, please also enter the laptop number located on the top of the laptop.
Please leave the computer in it's present location. Do not send it to IT Support - it will be collected by a technician.
Select an option that describes this problem best. Where necessary, be sure to include any error messages that are encountered or other information that may assist us.
If you are receiving the error "No Logon Servers Available" this indicates that the computer does not have network connectivity. Please attempt the following before submitting a support ticket:
1. Ensure that the wireless switch is not turned off (orange= off)
2. Wait 30 seconds and attempt to login again.
3. Try restarting the computer.